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    Entries in losing business (1)

    Tuesday
    Mar132012

    Tricky Business

    Am I the only one who is getting hesitant about on-line buying from businesses that tack on additional products, or make getting to check out a nightmare by having to click “no” to page after page of other product items?

    Today I ended up with an order of unwanted, mailing labels. These businesses have very tricky ways of lulling you into clicking “no thanks” and then suddenly they throw you a curve and there’s a check “Yes” if you want to skip it.

    If businesses allow such sleazy tactics, they’re hurting themselves. Make me, your customer feel tricked or foolish, and you’ve lost my business.